Cage Supervisor

JOB TITLE: Cage Supervisor
REPORTS TO: Cage Manager and/or Assistant Cage Manager
PREPARED BY: Michael Correll, Cage Manager
PREPARED DATE: May 27th, 2012

Summary Description:

Responsible for supervising the Cage Cashiers and Main Bankers, as well as protecting the company assets within the Cage, during an assigned shift. Communicates directly with Guests, management, and other Casino personnel, and must maintain a professional demeanor and a positive attitude at all times. Provides quality Guest service, including but not limited to processing transactions, handling disputes, servicing Cage machinery (Coin/Currency counters, Kiosks, ATM’s, etc.), and assisting Cashiers with Guest relations. Is knowledgeable of Cage Policies and Procedures as well as Internal Controls, and is capable of filling any Cage position

on any shift (Main Banker, Fill Banker, and/or Cashier) as required – “on-call” status. Schedules personnel during changing conditions. Remains flexible and adaptable and must be able to work all shifts and all days, including Holidays as necessary or assigned.

This list of duties and responsibilities is illustrative only of the general tasks performed by this position and is not all-inclusive.

Qualifications, Education, and Experience:

  • Two (2) years’ experience in the Gaming or Banking Industries
  • Two (2) years working within a Supervisory capacity
  • One (1) year Cashiering experience
  • Must be 21 years old or older
  • Must have a High School diploma or GED equivalent
  • Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation

Note: Native American preference will be given.

Basic Requirements:

  • Mathematics skills and ability to operate a 10-key calculator
  • Use of a Coin sorter and Currency counter
  • Intermediate computer knowledge
  • Accurately count and cash Chips, Coin, and Currency
  • Knowledge of process for handling Traveler’s Checks, Personal Checks, electronic Checks, Debit and Credit cards

Advanced Requirements:

  • Knowledge of counterfeit document and negotiable instrument signifiers
  • Capable of understanding and adhering to numerous Cage Policies and Procedures as well as Internal Controls
  • Strong interpersonal and communication skills
  • Ability to analyze complex information, and to define and solve problems
  • Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues
  • Skilled in leadership, supervision, delegation, and training
  • Ability to work within a highly stressful environment while remaining calm and professional

Duties and Responsibilities:

  • Performance appraisals, coachings, mediations, and dispute resolution
  • Engage disciplinary actions with subordinates when applicable
  • Investigate variances; process requests for review with Surveillance
  • Complete reports and assignments within a reasonable timeframe; accuracy and clarity in verbal and written communications
  • Utilize email to communicate with Cage Managers, Cage Supervisors, and other Departments as required; relay information from shift to shift
  • Accurate verification of transactions
  • Ensure Vault bankroll is maintained at an acceptable level to ensure Casino needs are met; order Currency and/or Coin when necessary
  • Monitor and control Cage break schedule
  • Any additional duties assigned by Assistant Cage Manager and/or Cage Manager

Physical Requirements:

While performing the duties of this job, the employee will be required to sit and stand for prolonged periods of time. The Employee is required to kneel, bend, squat, walk, and remain mobile for prolonged periods of time. The Employee will use fingers, hands and arms to conduct repetitious movements and tasks, and must be able to lift thirty (30) lbs. The Employee must be able to talk and hear in an environment with varying noise levels. Requires working in an environment with exposure to smoke. The work is performed inside a highly regulated environment where the Employee may be required to remain, without the ability to regularly exit internal offices (Cash Cage).